Shipping policy
How long will it take to receive my order?
Orders typically ship within 2-4 business days after we receive them. Processing times are not included in shipping timeframes and are the same regardless of the shipping method chosen. Delays can occur with large order volumes, out-of-stock items, or incorrect addresses. If a product is out-of-stock on your order, we will contact you to provide lead times or substitutes for the product(s).
All Shipping timeframes are provided as estimates only. Delivery windows are not guaranteed by USPS.
We offer shipping via USPS Ground Advantage (3-7 business day estimate) and USPS Priority (2-3 business day estimate). Service delays that occur after the carrier has picked up the package are out of our control and not eligible for refunds. That being said, we will always do our best to provide solutions for delayed packages.
Missing or incorrect products:
If you receive your order and there are damaged, missing, or incorrect products, etc, please take a picture of all the products and your order sheet immediately and e-mail them along with a description of the problem so we can provide quick and easy assistance.
What if my order is lost or stolen?
USPS Ground Advantage and Priority labels are both automatically insured for up to $100, including postage. You may file a claim with USPS for lost/stolen packages here: https://www.usps.com/help/claims.htm
We ship to the address you provide us. If our system flags your address, we will contact you to verify your address before shipping. If we are unable to verify your address within 2 business days of contacting you, we will ship it as designated. Our system may not catch every mistake; please make sure it is correct. If you do not opt for Route, we cannot replace your order if the address provided isn't correct.
Addresses cannot be changed after your order has shipped. If you notice your address is incorrect after placing your order, email us immediately to get it updated.